Out-of-court settlement of consumer disputes

In accordance with the legal norms of AC Glavan d.o.o. does not recognize any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that a consumer may initiate in accordance with the Act on out-of-court resolution of consumer disputes.

AC Glavan d.o.o. publishes on its website an electronic link to the platform for the online resolution of consumer disputes (SRPS). The platform is available to consumers here:

The aforementioned regulation comes from the Act on the Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes and the amendment of Regulation (EC) no. 2016/2004 and Directive 2009/22/EC.

The trader and the user (buyer), as participants in electronic business, mutually recognize the validity of electronic messages in court. For these General Terms and Conditions and for all disputes between the Merchant and the user (buyer), Slovenian material and procedural law applies and is applied, whereby the rules of international private law that refer to the application of any other law do not apply.

The provisions of the Code of Obligations, the Act on Electronic Business on the Market, the Act on the Protection of Personal Data and the Act on Consumer Protection apply mutatis mutandis to all relationships and to rights and obligations not governed by these general terms and conditions.

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